Salute, Commanders!
We have put forth a list of some of the common questions that you may have and provided you with answers to them. For more information on the FAQs, please head over to our official website:
<size=24>https://www.watcherofrealms.com/</size>
or seek out for help through Customer Service.
FAQs
Q: How do I ensure the safety of my account?
A: You will need to connect your account to a third-party platform on the "Settings" page. In addition, please do not share your game account with others.
Q: I would like to log in to my account on another device. How can I do that? And if I want to log in to a different account on my current device. What do I do?
A:
1.Watcher of Realms currently only supports data transfer on Android, iOS, and Windows platforms. Once you have connected your account to a third-party platform, you can use any device to play the game. First, make sure you have connected your account to a third-party platform. On your other device, tap on the "Account" button in the login screen to enter the account page. Tap on "Switch Account" in the account page, or in-game, tap on [Avatar > Settings > Switch Account] to log in again. Make sure you choose the corresponding third-party platform when logging in.
2.Before logging in to another account, make sure your current account has been successfully connected to a third-party platform. Otherwise, switching accounts will result in losing all of the data on your existing account. Once you've made sure that you have connected your account to a third-party platform, tap on "Switch Account" to complete the final process.
*NOTE: Any loss of account-related data caused by non-standard steps taken, such as switching accounts without connecting to a third-party platform, will not be handled by the official support team.
Q: Why is the currency displayed in my Shop wrong?
A: If you are playing on an Android device, it is possible that your device does not have Google Services Framework installed yet. Try downloading and installing it first before logging in again. If you are playing on an iOS device, please uninstall the current version of the game and download the latest version of the game from the App Store.
Q: Why do I keep running into Payment Failure issues?
A: Hi Commander, if you encounter this problem, please refer to the following possible causes and solutions:
1.If you are using an Android device, it is possible that your device does not have the Google Services Framework installed yet. Try downloading and installing it first before logging in again.
2.You might have poor internet connection, try switching to a more stable internet connection.
3.If you are using an iOS device, please try logging in to your Apple ID again and attempt the purchase after a period of time (frequent purchases cannot be processed).
4.If you are using an iOS device, try re-downloading the game in the App Store and check on the integrity of the App's basic file.
5.If none of the above can solve your problem, please contact us directly in-game through [Support], and we will try to solve it as soon as possible.